Deliveries & Returns
Our delivery service is chargeable and based on the weight and size of your order along with your chosen delivery location. Orders are on pallets for safe distribution and delivered on a large lorry. When you place your order we will ask you to advise us of any restricted access details and it is really important we receive this information eg gravel driveways, steep entrances, very uneven paving so there are no complications or delays to your delivery. The driver will offload and place your tiles either on your drive or at the kerbside so the nearest, safely accessible point to your property.
Please ensure a responsible person is present to accept and sign for the goods as well as safely store your order. Our pallets are shrinkwrapped but we still recommend products are moved undercover as soon as possible.
The goods must be checked on delivery and any shortages, damages or discrepancies noted on the delivery note and reported within the time period specified on our Terms and Conditions.
Our specialist large format slabs may be delivered in a large crate or on a wooden A Frame and we use a specialist vehicle so will liaise with you directly to arrange this.