Helpful Information
We have put some helpful information together that you may find useful when placing your order with us. You will read about the importance of discussing tile distribution with a tiler, and the variations in shades and patterns that can occur with different types of tiles. You will also find information that covers the lead time for orders, storage options, and instructions for unpacking and storing tiles to avoid damage.
Click the tabs below to display the content.
Cleaning & Care
To keep stone, porcelain, and ceramic surfaces in good condition, proper sealing is crucial. Higher traffic areas will need more maintenance than those that see little use. Regular sweeping, vacuuming, and mopping with a 1:200 dilution of Fila Cleaner Pro is recommended for routine cleaning.
Avoid using abrasive, acidic, or alkaline household cleaners as they can damage the surface or remove the sealant. For tougher cleaning needs, Fila PS87 Pro can be used, but consult with TileHaus or Fila before using on marble or polished material.
To maintain the protective surface seal, use a liquid wax like Fila Satin, Fila Matt, or Fila Long Life by adding a glassful to a bucket of hot water and mopping once a month or after routine cleaning. If you have stains, marks, or sealing issues, contact us for the best advice.
When using any cleaning, sealing, or restoration product, always test it in a small, inconspicuous area before applying it.
It is important to speak with your tiler about evenly distributing tiles, so you benefit from the variation and shades. Some tiles have a number of patterns that are randomly selected for your order. Please note that different finishes, for example natural, polished and anti-slip will also have shade variations.
Porcelain tiles are a type of ceramic with a very low absorbency. Due to the high firing temperature and high density, they are very hard wearing. All our Porcelains are “rectified”. This means there is little variation to size with each batch – there could however be a difference between different batches – another reason to ensure you order enough tiles for your project in one go.
If you are looking to mix sizes to create patterns or mixing sizes from floor to wall or between rooms, please advise us to ensure we can order from the same batch.
Our average lead time is 4-5 weeks from point of order to your door. However, there are occasions that products require a longer lead time. Our team will discuss availability with you when you are placing your order. Because we appreciate that projects can be delayed and things may change we are able to store your order up to 6 weeks free of charge, any period of time beyond this we may apply a rate for holding each pallet.
Please note, because variations can occur in size and shade between batches, please ensure you order enough tiles for your project in one go and also allow for wastage. We recommend ordering your required quantity plus at least 10% for smaller tiles and for large format such as 120 x 60, 90 x 90 and larger at least 20%.
The shrink-wrap should be carefully cut open ensuring that you do not damage any of the packaged products and all ancillary items should be stored in dry conditions & not allowed to freeze. Any supporting wooden braces should be gently levered apart and banding should only be cut once the products are fully supported to avoid unnecessary breakage.
Tiles should always be stacked and stored vertically (on edge) but not on a hard surface as this can cause edge chipping. Any present protective film or spacers should be kept between the faces of the tiles.
This will help to avoid scratching when moving goods. Stone tiles are often packed wet and do not dry out until they are unpacked, therefore some of your stone may appear darker in shade until thoroughly dry.
The shrink-wrap should be carefully cut open ensuring that you do not damage any of the packaged products and all ancillary items should be stored in dry conditions & not allowed to freeze. Any supporting wooden braces should be gently levered apart and banding should only be cut once the products are fully supported to avoid unnecessary breakage.
Tiles should always be stacked and stored vertically (on edge) but not on a hard surface as this can cause edge chipping. Any present protective film or spacers should be kept between the faces of the tiles.
This will help to avoid scratching when moving goods. Stone tiles are often packed wet and do not dry out until they are unpacked, therefore some of your stone may appear darker in shade until thoroughly dry.
